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Issues in the Evaluation of Spoken Dialogue Systems - Experience from the ACCeSS Project
Proceedings of the Second International Conference on Language Resources and Evaluation (LREC 2000)
Abstract
We describe the framework and present detailed results of an evaluation of 1.500 dialogues recorded during a three-months field-trial of the ACCeSS Dialogue System. The system was routing incoming calls to agents of a call-center and handled about 100 calls per day.