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Issues in the Evaluation of Spoken Dialogue Systems - Experience from the ACCeSS Project
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Issues in the Evaluation of Spoken Dialogue Systems - Experience from the ACCeSS Project
We describe the framework and present detailed results of an evaluation of 1.500 dialogues recorded during a three-months field-trial of the ACCeSS Dialogue System. The system was routing incoming calls to agents of a call-center and handled about 100 calls per day.
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