Dialogue Collection for Recording the Process of Building Common Ground in a Collaborative Task

Abstract

To develop a dialogue system that can build common ground with users, the process of building common ground through dialogue needs to be clarified. However, the studies on the process of building common ground have not been well conducted; much work has focused on finding the relationship between a dialogue in which users perform a collaborative task and its task performance represented by the final result of the task. In this study, to clarify the process of building common ground, we propose a data collection method for automatically recording the process of building common ground through a dialogue by using the intermediate result of a task. We collected 984 dialogues, and as a result of investigating the process of building common ground, we found that the process can be classified into several typical patterns and that conveying each worker’s understanding through affirmation of a counterpart’s utterances especially contributes to building common ground. In addition, toward dialogue systems that can build common ground, we conducted an automatic estimation of the degree of built common ground and found that its degree can be estimated quite accurately.

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