Academic-Industrial Perspective on the Development and Deployment of a Moderation System for a Newspaper Website

Abstract

This paper describes an approach and our experiences from the development, deployment and usability testing of a Natural Language Processing (NLP) and Information Retrieval system that supports the moderation of user comments on a large newspaper website. We highlight some of the differences between industry-oriented and academic research settings and their influence on the decisions made in the data collection and annotation processes, selection of document representation and machine learning methods. We report on classification results, where the problems to solve and the data to work with come from a commercial enterprise. In this context typical for NLP research, we discuss relevant industrial aspects. We believe that the challenges faced as well as the solutions proposed for addressing them can provide insights to others working in a similar setting.

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