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From Acts and Topics to Transactions and Dialogue Smoothness
Proceedings of the Fourth International Conference on Language Resources and Evaluation (LREC 2004)
Abstract
Measuring transaction success and dialogue smoothness is extremely time consuming and costly when done manually and on many dialogues but is the only possibility today for spoken dialogue systems without a very clear success state. This paper investigates the possibility of automatic derivation of transaction success for task-oriented dialogues based on simple act-topic annotations.