Request Correction
Use this form to request corrections to the paper metadata. Select the fields that need correction and provide the correct information.
Correction Guidelines
- Click the edit button next to a field to report a correction.
- Fill in the suggested correction value for each field you want to correct.
- Provide your name and email so we can contact you if needed.
Paper Information
Question and Response Dynamics in Public Service Encounters
Paper Fields
Click the edit button next to a field to report a correction.
Question and Response Dynamics in Public Service Encounters
When deciding on social welfare benefits, street-level bureaucrats wield significant discretionary power over citizens. One of the key instruments of this power lies in the questioning patterns that control the conversational agenda in face-to-face encounters. In turn, the citizens’ responses show how they navigate these conversational constraints, for instance by answering directly or through more evasive strategies. To shed light on the power dynamics inherent in these encounters, we provide over 200 verbatim transcripts of authentic conversations in German between street-level bureaucrats and citizens, as well as a fully annotated dataset of all question-response pairs extracted from these conversations. We also present PSE v2.0, which is double the size of the only previously available corpus of spoken interactions in street-level bureaucracy. Keywords: Public Service Encounters, verbatim transcripts, question-response pairs
Authors
Expand an author to correct their information. Use the remove button to request author removal, or add a new author.
PDF Attachment
You may attach a PDF as a corrected version of the paper. Max file size: 10MB. Only PDF files are accepted.
Your Information
Author Declaration *
Select at least one field to correct using the edit buttons above.