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Multi-Grained Conversational Graph Network for Retrieval-based Dialogue Systems

Retrieval-based dialogue agents aim at selecting a proper response according to multi-turn conversational history. Existing methods have achieved great progress in terms of retrieval accuracy on benchmarks with pre-trained language models. However, these methods simply concatenate all turns in the dialogue history as the input, ignoring the dialogue dependency and structural information between the utterances. Besides, they usually reason the relationship of the context-response pair at a single level of abstraction (e.g., utterance level), which can not comprehensively capture the fine-grained relation between the context and response. In this paper, we present the multi-grained conversational graph network (MCGN) that considers multiple levels of abstraction from dialogue histories and semantic dependencies within multi-turn dialogues for addressing. Evaluation results on two benchmarks indicate that the proposed multi-grained conversational graph network is helpful for dialogue context understanding and can bring consistent and significant improvement over the state-of-the-art methods.