| Title | Usability Evaluation of Multimodal and Domain-Oriented Spoken Language Dialogue Systems |
| Author(s) |
Laila Dybkjær (1), Niels Ole Bernsen (1), Wolfgang Minker (2)
(1) Natural Interactive Systems Laboratory, University of Southern Denmark, Campusvej 55, 5230 Odense M, Denmark, laila@nis.sdu.dk, nob@nis.sdu.dk; (2) Department of Information Technology, University of Ulm, Albert-Einstein-Allee 43, 89081 Ulm, Germany, wolfgang.minker@e-technik.uni-ulm.de |
| Session | O41-EMS |
| Abstract | Considerable work has been done regarding usability evaluation of task-oriented unimodal spoken language dialogue systems (SLDSs). However, there are still important gaps in our knowledge even in this area. If we move to multimodal task-oriented SLDSs, there are more challenges ahead primarily due to the combination of different modalities. For non-task-oriented conversational SLDSs, a major challenge is the new evaluation issues brought up by the nature of conversation. This paper presents a state-of-the-art in usability evaluation of these new types of SLDSs and conclusions based on the experience we have today. |
| Keyword(s) | Evaluation, usability, spoken language dialogue systems, modalities, conversation |
| Language(s) | N/A |
| Full Paper | 733.pdf |